Client Success Partner Integration Manager
New
J
JobgetherHealthcare technology
Based in the United StatesFull-TimeManager
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- At least five years of experience in account management, implementation, customer success, partner integrations, or a related field.
- Required Skills
- Project ManagementMicrosoft ExcelCustomer SuccessPowerPointAccount Management
Requirements
- Bachelor's degree required.
- At least five years of experience in account management, implementation, customer success, partner integrations, or a related field.
- Experience in healthcare technology, healthcare services, or management consulting is particularly valuable.
- Demonstrated ability to lead complex cross-functional projects from planning through execution, coordinating timelines, deliverables, dependencies, and stakeholder expectations.
- Familiarity with the healthcare ecosystem, including relevant legislation and the relationships between providers, payers, and benefits administrators.
- Understanding of healthcare administration and payer processes, including medical benefits, pharmacy benefits, third-party administrators (TPAs), and claims workflows.
- Experience coordinating initiatives across Product, Engineering, Client Success, Analytics, Operations, and commercial teams.
- Ability to evaluate data, identify operational gaps and risks, assess performance, and translate findings into practical recommendations.
- Ability to manage multiple priorities and workstreams, build structured work plans, and maintain progress.
- Strong written and verbal communication skills, including presenting recommendations and communicating with executive-level audiences.
- Proficiency with Microsoft PowerPoint, Excel, and web-based and mobile technologies.
Responsibilities
- Own the implementation lifecycle for strategic third-party partnerships, from project planning and launch coordination through ongoing partner management and continuous improvement.
- Develop implementation plans, coordinate milestones and dependencies, and deliver integrations according to agreed timelines and business objectives.
- Maintain implementation SOPs, playbooks, and operational documentation, and train internal teams on processes and workflows.
- Serve as the primary operational contact for strategic partners, supporting onboarding, engagement, satisfaction, and growth.
- Conduct partner performance reviews, assess operational outcomes, and identify opportunities to strengthen partnership value and scalability.
- Work with Product Managers to translate partner requirements into technical specifications, workflows, system configurations, and implementation plans.
- Coordinate with Product, Design, Engineering, Analytics, Sales, Marketing, Client Success, and Operations teams to develop and implement solutions.
- Monitor SLAs and implementation performance, manage escalations, and coordinate resolution of operational or technical issues.
- Identify implementation risks, process gaps, and dependencies, and recommend improvements to support future partnership launches at scale.
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