Partner Success Manager
C
Constellation Data LabsSaaS data
Remote USFull-TimeManager
SalaryThe estimated base salary range for this role is USD$85,500.00 - USD$104,500.00 per year. This role will also be eligible for participation in a Company profit sharing bonus plan.
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Job Details
- Experience
- 5 years of experience years of customer success, accountmanagerand/or project management, ideally in a SaaS environment
- Required Skills
- Project ManagementAgileCustomer SuccessSaaSAccount ManagementClient relationship management
Requirements
- Bachelor’s Degree.
- 5 years of customer success, account management and/or project management experience, ideally in a SaaS environment.
- Strong project management skills, with attention to detail, timelines, and quality of work.
- Excellent organization, time management, and client service skills.
- Strong presentation skills.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities and work across multiple internal groups and business units.
- Ability to work independently and collaboratively in an agile, fast-paced environment.
- Willingness to travel up to 25%.
- PMP certification and Agile experience are assets.
- Real estate technology and/or MLS experience is an asset.
Responsibilities
- Onboard new clients and complete implementations within 90 days.
- Manage onboarding of listing, public record, and other data feeds for existing clients, setting goals, timelines, processes, and responsibilities.
- Coordinate internal stakeholders to deliver client-requested data, services, and products on time.
- Manage simultaneous projects while balancing business results, client satisfaction, and implementation quality.
- Hold regular client review meetings, lead quarterly meetings, and measure client satisfaction.
- Develop, distribute, collect, and report on semi-annual client satisfaction surveys.
- Report on client satisfaction, ROI, and potential business opportunities.
- Serve as the primary point of contact for client requests and keep clients informed about the company’s product portfolio.
- Build client relationships, understand their strategic roadmaps, and identify upsell and growth opportunities.
- Own renewals from start to finish.
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