Client Success Partner Integration Manager
New
V
VidaHealthcare technology
United States; Workplace type: RemoteFull-TimeManager
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- 5+ years in account management, implementation, customer success, or partner integration
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelCustomer SuccessPowerPointAccount Management
Requirements
- Hold a bachelor’s degree at a minimum.
- Have 5+ years of experience in account management, implementation, customer success, or partner integration.
- Bring experience in health tech or healthcare, or a background in management consulting, ideally.
- Demonstrate the ability to manage cross-functional workstreams across Product, Engineering, and Client Success.
- Be familiar with the healthcare landscape, including relevant legislation and industry companies.
- Be familiar with healthcare administration and payer processes.
- Have strong project management skills, attention to detail, and comfort navigating operational ambiguity.
- Analyze data, identify gaps and risks, and work with internal and external stakeholders on recommendations for improvement.
- Create and use work plans to prioritize and manage concurrent tasks and workstreams.
- Develop and maintain leadership-level relationships internally and externally.
- Be proficient with web and mobile technologies, PowerPoint, and Excel.
Responsibilities
- Own partner integration implementation workstreams from planning and launch through long-term lifecycle management.
- Maintain partner integration SOPs and the implementation playbook, and train internal teams on established standards.
- Manage ongoing partner relationships as the primary operational point of contact.
- Work with Product PMs on requirements, workflow setup, and partner technical configurations.
- Support commercial and strategy teams in vetting partner clients.
- Lead partner-specific onboarding and support partner and client satisfaction throughout implementation.
- Monitor partner SLAs, manage escalations, and establish scalable frameworks for future partner launches.
- Coordinate across Product, Design, Engineering, Analytics, Sales, and Marketing to address partner needs.
- Conduct partner-level performance reviews to identify opportunities for scalability and growth.
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