Client Success Manager (Cybersecurity Focused)
New
I
InsightCybersecurity services
Remote (US)Full-TimeManager
SalaryDepending on experience, the yearly salary is up to $90k a year
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- Project ManagementCybersecurity
Requirements
- Have 5+ years of experience as a Client Success Manager in service delivery, as an Account Manager or Project Coordinator, or proven project management success.
- Bring experience in cybersecurity, managed services, or IT services.
- Have a strong understanding of SOC operations, incident response, threat monitoring, and security delivery models.
- Communicate complex technical concepts to executive and non-technical stakeholders.
- Have experience managing enterprise client relationships, renewals, and escalations.
- Cybersecurity certifications such as CompTIA Security+, CISSP, CISM, or equivalent are preferred.
- Experience with SIEM platforms, SOC dashboards, or security reporting tools is preferred.
- Experience with managed security services such as XDR, Continuous Vulnerability Exposure Management, or penetration testing is preferred.
Responsibilities
- Serve as the primary contact and escalation owner for assigned cybersecurity clients, maintaining executive-level relationships.
- Own onboarding, delivery governance, renewal readiness, service transitions, and decommissioning across the client lifecycle.
- Lead monthly and quarterly Client Care meetings, track follow-up actions, and document outcomes.
- Translate SOC and cybersecurity operations into executive-ready reports covering trends, investigations, risk indicators, and service performance.
- Explain how services support risk reduction, compliance readiness, and security maturity.
- Partner with internal teams to define and track success metrics aligned with client goals.
- Coordinate client work with SOC analysts, threat hunters, security engineers, advisory teams, finance, and sales.
- Lead client escalations and support expansion, renewal, and retention through proactive value articulation and risk awareness.
- Identify service gaps and process improvements, and contribute to cybersecurity Client Success playbooks, dashboards, and standard operating procedures.
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