Client Success Manager
New
P
PeopleGrove+CORE Higher Education GroupHigher education SaaS
Location: Remote; this is a US-based full-time role.Full-TimeManager
Salary$65,000 - $80,000 a year
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Job Details
- Experience
- 2+ years of experience in customer success or service within B2B SaaS
- Required Skills
- Project ManagementSalesforceCustomer SuccessCRM
Requirements
- Have 2+ years of experience in customer success or service within B2B SaaS.
- Hold a bachelor’s degree.
- Be tech-savvy and quick to master new platforms.
- Bring project management skills and CRM experience.
- Familiarity with CORE ELMS or CORE CompMS is a plus.
- Experience in healthcare, technology, or higher education is a bonus.
Responsibilities
- Own client account health, retention, satisfaction (CSAT and NPS), and advocacy.
- Bridge implementation to launch by configuring platforms and training users.
- Lead regular client meetings, health reviews, strategic meetings, and business reviews.
- Respond to client inquiries and meet service-level agreements.
- Capture client insights and feedback to support product enhancements.
- Represent the company at conferences, campus visits, and webinars.
- Cultivate client champions for case studies and community engagement.
- Maintain client records in Salesforce and Vitally.
- Identify churn risks and develop and execute success plans.
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