Organisational Design Consultant
New
J
JobgetherManagement consulting
Based in CanadaPart-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Bilingual proficiency in English and French is an advantage.
- Experience
- At least 8 years of experience in organisational design, operating model design, workforce planning, organisational effectiveness, or a related consulting discipline.
- Required Skills
- Stakeholder managementChange Management
Requirements
- At least 8 years of experience in organisational design, operating model design, workforce planning, organisational effectiveness, or a related consulting discipline.
- Demonstrated delivery of client-implemented organisational design outputs, including RACI matrices, target operating models, role profiles, and transition plans.
- Experience designing operating models for functions spanning multiple business units with shared, fragmented, or contested responsibilities.
- Strong stakeholder engagement and communication skills at director and executive levels.
- Ability to assess organisational structures, workforce capacity, role clarity, and resource requirements and translate findings into practical recommendations.
- Ability to develop implementation plans that account for organisational constraints, workforce readiness, training, and communications.
- Ability to work collaboratively in a broader consulting team on a part-time, concentrated engagement.
- Knowledge management, content operations, or digital service operating model experience is an advantage.
- Contact centre or shared services operating model experience, particularly involving AI or automation, is desirable.
- A formal change management credential such as Prosci or CCMP, or an organisational development qualification, is an asset.
Responsibilities
- Assess organisational units, roles, reporting lines, workforce capacity, and time spent on content-related work.
- Compare the current organisation with target knowledge management operating model requirements and identify gaps, constraints, unclear ownership, and single points of failure.
- Develop a role-level RACI matrix covering the content lifecycle, from authoring and review through publication, maintenance, and retirement.
- Identify positions to create, reassign, or formally update to support sustainable knowledge management.
- Evaluate centralised, federated, and hybrid operating model options and recommend an approach.
- Draft role profiles and resourcing plans, including responsibilities, competencies, estimated effort, and classification guidance.
- Define responsibilities for virtual agent tuning and retraining, reviewing AI-generated or surfaced answers, and managing feedback loops.
- Plan the transition to the target model, including change management, training, communications, implementation risks, and staffing constraints.
- Coordinate with the Senior Business Consultant to align the organisational design, governance framework, and RACI matrix.
- Engage directors and executives to explain organisational gaps, resourcing implications, and proposed structural changes.
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