Process Improvement Consultant (Health and Welfare Benefits)

TELUS HealthBenefits administration

Work remotely from anywhere in the USA or Canada—no relocation required!Full-Time

Salary not disclosed

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Job Details

Bachelor’s degree in any field; Business, HR, Finance, or related fields are preferred.
Strong analytical mindset and excellent attention to detail.
Basic proficiency in Microsoft Office Suite, particularly Excel.
Effective written and verbal communication skills.
Ability to learn new systems and processes quickly.
Strong organizational and time-management abilities.
Ability to work independently and as part of a team.
Internship or coursework in benefits administration, human resources, or data analysis is a plus.
Previous experience with database management or data processing is a plus.
Knowledge of SQL, data visualization tools, or advanced Excel functions is a plus.

Lead initiatives to evaluate workflows, identify improvement opportunities, and design standardized processes.
Own end-to-end project delivery for new products, system implementations, and major change programs, tracking schedules, milestones, and deliverables.
Analyze requirements and work with business owners and technical teams to design streamlined processes and supporting tools.
Create and maintain process maps, standard operating procedures, templates, and reporting dashboards.
Coordinate with operations, IT, product, and compliance groups to align process changes with technology and regulatory requirements.
Define key performance indicators, collect data, and report improvement outcomes such as cycle-time reduction, error-rate decline, and cost savings.
Coach and mentor team members on Lean, Six Sigma, or other improvement methodologies.
Develop communication plans, training materials, and rollout strategies to support adoption of new processes and tools.

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