ServiceNow Senior Project Manager
New
J
JobgetherIT project management
Based in the United StatesFull-TimeSenior
SalaryAnnual on-target earnings (OTE) of $140,000–$165,000, including base salary and any applicable target bonus.
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Job Details
- Required Skills
- Project ManagementAgileSalesforceSCRUMStakeholder managementBudget managementServiceNowRisk Management
Requirements
- Independently manage medium- to high-risk, high-complexity projects with significant client visibility.
- Know project management standards, procedures, best practices, and the Project Management Body of Knowledge (PMBOK).
- Apply Agile, Scrum, and Waterfall methodologies across IT project environments and delivery lifecycles.
- Understand IT project phases including analysis, design, development, testing, implementation, conversions, and incremental and rapid delivery.
- Develop and manage project plans, budgets, resource allocations, schedules, and deliverables.
- Identify project dependencies and risks, resolve issues, and implement mitigation strategies.
- Communicate in writing and verbally, facilitate discussions, and present information to executive-level stakeholders.
- Negotiate, resolve conflicts, manage stakeholders, and build consensus among parties with differing priorities.
- Coordinate multidisciplinary teams, manage team performance, and foster accountability.
- Use advanced project management software and collaboration tools.
- Be familiar with Salesforce and similar customer relationship management and project financial systems.
- Manage multiple priorities while maintaining delivery quality.
- Handle sensitive assignments with confidentiality and discretion.
- ServiceNow implementation or enterprise service management project experience is particularly relevant.
Responsibilities
- Lead technical projects from initiation through completion, defining scope, objectives, schedules, budgets, milestones, deliverables, and success criteria.
- Guide project teams and client organizations in adopting Agile and Scrum practices, and coach teams toward stronger practices.
- Facilitate discussions and decision-making, resolve conflicts, and remove impediments affecting delivery.
- Manage client relationships, expectations, project communications, and alignment with business objectives.
- Allocate resources, monitor project expenditure, and support forecasting for current and future initiatives.
- Identify and mitigate project risks, dependencies, and delivery issues.
- Coordinate technical teams, internal departments, clients, vendors, and subcontractors.
- Support product sponsors in maintaining and prioritizing product backlogs.
- Oversee project handovers, document acceptance, conduct post-implementation reviews, and improve project management processes.
- Maintain project information, financial data, schedules, and status updates using project management systems, Salesforce, and related financial platforms.
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