Technical Support Consultant, VPS & Trading

Workable locations: Sofia, Sofia City Province, Bulgaria. Bucharest, Bucharest, Romania. Belgrade, Vojvodina, Serbia. Skopje, Greater Skopje, North Macedonia. Tiranë, Tirana County, Albania. Podgorica, Podgorica Municipality, MontenegroContract

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Job Details

Languages: Excellent English communication skills (at least C1 level)
Required Skills: ResearchTechnical supportAnalytical thinking

Requirements

Have excellent English communication skills at least at C1 level.
Have experience in a technical support role.
Have experience setting up and managing VPS.
Have a strong understanding of Windows Server administration.
Be familiar with trading platforms such as TradingView, TradeStation, and NinjaTrader.
Have strong analytical thinking and research skills.
Have a personal computer with at least 8 GB of RAM.
Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.

Responsibilities

Deliver technical support via email and chat.
Build customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply customer happiness practices.
Maintain a deep understanding of client solutions and meet KPIs.
Communicate with developers and cross-functional specialists.

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