Senior Director of Account Management
New
C
CodaMetrixRevenue cycle management
Remote - USFull-TimeDirector
Salary$175K - $200K; $175K – $200K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 12+ years in account management, customer success, revenue cycle management, health system operations, or healthcare consulting, including at least 5 years leading teams.
- Required Skills
- Customer SuccessAccount Management
Requirements
- Bring 12+ years of experience in account management, customer success, revenue cycle management, health system operations, or healthcare consulting.
- Have at least 5 years of experience leading teams.
- For Senior Director scope, have managed senior account owners or managers and held retention and expansion accountability for a portfolio of enterprise accounts.
- Bring working fluency in medical coding and revenue cycle, including automation performance, denial trends, and coding accuracy.
- Have experience with large health systems, academic medical centers, or integrated delivery networks, on the customer side or as a vendor.
- Have a record of developing senior individual contributors toward ownership and initiative, including holding a clear line when expectations are not met.
- Demonstrate executive presence with C-suite and VP-level health system stakeholders and company leadership.
- Be comfortable working directly in performance data and using AI-assisted tools to manage a large portfolio.
- Have experience leading through a matrixed organization without direct reporting lines into most partner teams.
- A credential such as RHIA, RHIT, CCS, CPC, or RN, or equivalent hands-on experience, is a strong plus.
Responsibilities
- Hire, manage, and coach Strategic Account Executives and Account Directors, and own their performance and development.
- Assign account coverage based on risk and complexity, and ensure every account has a named owner and backup.
- Define account management standards and review strategic account plans, QBRs, executive touchpoints, and renewal and expansion plans.
- Run an executive escalation forum, serve as the first escalation point for account owners, and surface material risks with recommendations.
- Lead the transition from implementation to post-go-live optimization and track go-live forecasts against actuals.
- Partner with Implementation, Integration, Support, Product, ML, and Quality to resolve issues at the root.
- Define account health signals and work with analytics partners to help the team identify drift early.
- Partner with Sales on renewals, expansion, retention, expansion pipeline, and go-live conversion.
- Serve as executive sponsor on key accounts and co-present business reviews with Sales and CodaMetrix leadership.
- Directly own a small number of accounts.
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