- Execute client-specific growth strategies to increase usage and adoption, and cultivate upsell/cross-sell opportunities.
- Build trusted-advisor relationships with key client stakeholders.
- Scale advanced analytics into insights to help clients make data-driven decisions.
- Partner with Product to drive adoption of new features and functionality.
- Collaborate cross-functionally with Sales, Solutions, and Implementation teams to drive outcomes and manage dependencies.
- Monitor client health, resolve issues, and facilitate regular business reviews.
- Manage the escalation process for issues to ensure quick resolution.
Data AnalysisAccount ManagementClient relationship management