- Analyze and document customers’ coding practices and workflows
- Identify and share best practices for coding automation and workflow improvements
- Assist manager with Coding Quality Assessment (CQA) projects
- Present audit results to customer stakeholders and facilitate sign-off for go-live milestones
- Serve as the internal and external Subject Matter Expert (SME) on medical coding and billing
- Provide expert guidance on coding and billing questions to support Machine Learning and Product teams
- Develop and deliver evaluation and training materials on coding and billing
- Uphold all legal and ethical requirements, ensuring accuracy, confidentiality, and compliance
- Actively participate in customer implementations, providing coding expertise
- Collaborate with cross-functional teams to address client needs and optimize results
Customer serviceOrganizational skillsCritical thinking