Senior Brand Success Account Manager

LTKCreator marketing

Location: United StatesFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 4+ years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing role.
Required Skills: Data AnalysisCustomer SuccessHubSpotAccount ManagementCRM

Bachelor’s degree or equivalent practical experience.
Experience in Creator or influencer marketing, digital media, advertising, e-commerce, or a related industry.
4+ years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing role.
Experience managing complex or high-value customer relationships and developing strategic account or growth plans.
Strong analytical skills, including interpreting large data sets, evaluating performance, forecasting, and sizing opportunities.
Experience driving measurable customer or business outcomes, including growth, retention, adoption, or revenue.
Experience developing and presenting strategic business reviews, performance narratives, and recommendations to senior customer stakeholders.
Experience developing Creator or influencer marketing strategies, including Creator selection, program design, or portfolio optimization.
Experience with HubSpot or a comparable CRM and other customer success, reporting, or analytics systems.
Experience using AI tools to improve productivity, analysis, customer insights, or workflows.
Strong business acumen and ability to navigate complex customer challenges, competing priorities, and ambiguous situations.
Strong written and verbal communication, organization, and project management skills.

Own the strategic success and health of a portfolio of high-value and key growth brands.
Partner with Sales to develop relationship and program growth plans and identify expansion opportunities.
Monitor performance against plan, diagnose gaps, and develop strategies to improve ROAS, campaign efficiency, CMP activity, and overall program performance.
Lead recurring business reviews and QBRs, presenting performance narratives, benchmarks, and recommendations to marketing leaders and senior brand stakeholders.
Develop data-backed recommendations, growth plans, campaign recaps, expansion opportunities, and category or seasonal strategies.
Interpret performance data, build forecasts, size opportunities, and translate insights into brand recommendations.
Identify account risks, performance trends, and growth opportunities, and develop strategies to address them.
Advise brands on LTK’s Brand Platform, Creator marketing, and industry best practices.
Navigate customer challenges in partnership with LTK teams to drive resolution and improve customer outcomes.
Build trusted relationships with senior customer stakeholders and deliver a high-quality customer experience.

View Full Description & ApplyYou'll be redirected to the employer's site