Applications Administrator - Clarity
New
J
JobgetherEnterprise application support
The role is fully remote within India, 5:30 PM to 2:30 AM ISTFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience in enterprise systems administration or infrastructure support
- Required Skills
- SQLRESTful APIs
Requirements
- Hold a bachelor's degree in Information Technology, Computer Science, Engineering, Business Systems, or a related discipline.
- Have at least 2 years of experience in enterprise systems administration or infrastructure support.
- Have foundational hands-on experience with Clarity PPM administration or production application support.
- Understand Clarity user administration, security groups, access requests, application configuration, scheduled jobs, and routine operational procedures.
- Possess basic SQL skills for data validation, troubleshooting, investigation, and operational support.
- Have foundational exposure to one or more of GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations.
- Have experience monitoring batch jobs, scheduled processes, application health, and interfaces, and following recovery or escalation procedures.
- Be familiar with incident management, service-request queues, ticket documentation, escalation procedures, and support workflows.
- Have experience creating or executing test cases and supporting UAT, application fixes, patches, releases, or post-deployment validation.
- Understand application access administration, operational documentation, runbooks, knowledge articles, and standard operating procedures.
- Be available to work the India night shift from 5:30 PM to 2:30 AM IST, including scheduled weekend maintenance and on-call support as required.
Responsibilities
- Provide Level 2 operational and administrative support for the Clarity PPM platform, handling incidents, service requests, and application issues.
- Investigate and resolve support tickets, document resolutions, and escalate complex issues to technical teams.
- Administer users, security groups, access requests, and application configuration.
- Monitor application health, support queues, scheduled jobs, batch processes, interfaces, and automated workflows.
- Perform data-integrity checks and operational data validation, documenting findings and assisting with corrective actions.
- Create and execute test cases and support UAT, production-readiness checks, deployments, releases, and post-implementation validation.
- Maintain operational runbooks, procedures, knowledge articles, Known Error Database entries, and support documentation.
- Support SLA and KPI reporting, backlog tracking, license-utilization reviews, disaster recovery exercises, and audit evidence collection.
- Coordinate with developers, team leads, infrastructure specialists, and other support teams to investigate and resolve issues.
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