Lead Engineer, IT Applications
New
J
JobgetherEnterprise IT
Fully remote working opportunity within India.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years of professional experience in Jira and Confluence administration and development
- Required Skills
- RESTful APIsJSONServiceNow
Requirements
- Have 5+ years of professional experience in Jira and Confluence administration and development, preferably in enterprise or production environments.
- Bring hands-on expertise in Jira Cloud and Confluence Cloud administration and configuration.
- Have experience with permissions, workflows, schemes, dashboards, templates, and content management.
- Have practical experience with Jira REST APIs, webhooks, JSON, authentication, and enterprise application integrations.
- Have strong knowledge of Jira automation and JQL.
- Have experience supporting Jira and Confluence Cloud migration initiatives, including migrations from Jira Data Center.
- Bring L2/L3 technical support experience and troubleshooting, analytical, and problem-solving capabilities.
- Have experience working with business stakeholders and customers to translate requirements into technical solutions.
- Understand integrations involving ServiceNow and other enterprise applications.
- Be able to explain technical topics clearly to technical and non-technical audiences and manage stakeholder relationships.
- Be able to manage multiple support and enhancement activities, work independently, and collaborate with cross-functional teams.
- Have strong documentation and knowledge-sharing practices.
- A bachelor's degree or equivalent professional experience in IT, computer science, or a related discipline is preferred.
Responsibilities
- Administer Jira Cloud projects, users, groups, roles, permissions, workflows, issue types, custom fields, screens, schemes, and project settings.
- Develop and maintain JQL filters, dashboards, reports, automation rules, and Jira customizations, including ScriptRunner where appropriate.
- Administer Confluence Cloud spaces, users, groups, permissions, templates, page layouts, and content structures.
- Provide L2/L3 technical support for Jira and Confluence, investigating configuration, access, automation, integration, and platform issues through resolution.
- Develop and maintain integrations between Jira, Confluence, ServiceNow, and other enterprise applications using REST APIs, webhooks, JSON, and authentication mechanisms.
- Troubleshoot integration failures and coordinate with external vendors or platform support teams when escalation is required.
- Support Jira Data Center-to-Cloud and Confluence migration activities, including space-level migration and related platform preparation.
- Configure automation and platform enhancements based on business requirements while maintaining reliability, scalability, and usability.
- Perform ongoing administration, housekeeping, optimization, and platform improvement activities across production environments.
- Partner with business teams and customers to understand requirements, recommend solutions, and deliver enhancements.
- Maintain technical documentation and contribute to knowledge sharing and consistent platform practices.
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