IVR Tech Lead

New

JobgetherTelecommunications, conversational AI

Based in IndiaContractLead

Salary not disclosed

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Job Details

Have experience leading or contributing to major telecommunications transformation initiatives; telco transformation experience is required.
Bring full-stack development and backend engineering experience, including modernizing legacy APIs and migrating WCF services to RESTful architectures.
Understand API integration, middleware services, enterprise systems, and microservices architectures.
Have experience with prompt engineering and conversational AI development, including API integration with chatbot or voice solutions such as Parloa or comparable platforms.
Have experience working with cloud platforms, preferably AWS, and modern cloud-based application architectures.
Have experience leading or mentoring onshore, offshore, or distributed engineering teams.
Have technical leadership experience across complex technology transformation projects, ideally involving IVR and conversational AI.
Have experience with technologies such as .NET, Web APIs, middleware services, REST APIs, SQL Server, and GitHub.
Be familiar with LLMs, agentic AI systems, Retrieval-Augmented Generation (RAG) architectures, and modern DevOps and CI/CD practices.
Familiarity with React or Angular is beneficial; experience with Parloa, Amazon Q, Amazon Bedrock, Webex, cloud contact center technologies, or Salesforce is preferred or a plus.

Provide technical leadership, mentorship, and code-quality oversight for offshore full-stack engineers and AI developers.
Drive daily execution and delivery across API integration, backend engineering, and conversational AI workstreams.
Coordinate with onshore solution architects, platform leads, and engineering managers on technical direction and delivery priorities.
Lead legacy-system modernization, including wrapping WCF services with RESTful APIs and integrating enterprise APIs with conversational platforms.
Oversee middleware and connector development and alignment across API specifications, data contracts, and message formats.
Guide prompt engineering, LLM tuning, and conversational flow optimization for voice and chat experiences.
Lead integrations involving conversational AI, chatbot, agent, and cloud-based AI platforms such as Parloa, Amazon Q, and Amazon Bedrock.
Contribute to complex API integrations, payload mapping, backend logic, and cloud service development.
Support technical documentation, testing, deployment, and improvements to CI/CD pipelines and development processes.
Monitor project progress, resolve technical challenges, and contribute to architecture and design decisions.

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