Account Manager - Customer Retention & Upselling
P
PavagoCustomer success
Colombia. Costa Rica. El Salvador. Nicaragua. Guatemala, U.S. Business HoursFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of account management, customer success, or sales experience
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 2+ years of account management, customer success, or sales experience.
- Demonstrate strong customer relationship-building skills.
- Bring a commercial mindset and experience identifying expansion opportunities.
- Have strong communication and problem-solving ability.
- Have experience working with CRM systems.
- Be comfortable managing multiple customer accounts simultaneously.
- Be results-driven and comfortable working against retention and revenue KPIs.
Responsibilities
- Manage a portfolio of existing customer accounts.
- Conduct regular account reviews and customer check-ins.
- Build relationships with key stakeholders.
- Identify renewal risks and proactively resolve concerns.
- Identify upsell and cross-sell opportunities.
- Recommend additional products or services based on customer needs.
- Coordinate internally to resolve customer issues.
- Maintain accurate account notes, opportunities, and forecasts in the CRM.
- Achieve retention and expansion revenue targets.
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