Senior Account Manager
S
SupersideCreative services
Source API remote eligibility restrictions: ColombiaContractSenior
Salary not disclosed
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Job Details
- Languages
- Strong communication skills in English
- Experience
- 5+ years of experience in account management or client services within creative, digital, or professional services environments.
- Required Skills
- Data AnalysisStakeholder managementAccount ManagementCross-functional collaboration
Requirements
- Have 5+ years of experience in account management or client services within creative, digital, or professional services environments.
- Have experience managing and retaining client accounts, including ownership of renewals.
- Be able to lead commercial conversations within defined pricing and deal structures.
- Bring stakeholder management experience, including work with senior clients.
- Balance strategic thinking with day-to-day execution.
- Have experience working cross-functionally with teams such as Project Managers and Producers.
- Use data to inform account decisions and forecasting.
- Communicate strongly in English and connect delivery to business outcomes.
Responsibilities
- Own end-to-end relationships for a portfolio of clients and build stakeholder trust.
- Manage renewals and support growth opportunities within defined commercial frameworks.
- Guide Project Managers to support smooth delivery and consistent quality across engagements.
- Monitor account health and revenue performance, and provide forecasting inputs to senior leadership.
- Identify and resolve risks early, acting as the main escalation point for accounts.
- Translate customer goals into structured creative programs.
- Use performance data and insights to support QBRs and renewal conversations.
- Maintain understanding of Superside’s services to identify value-driving opportunities.
- Partner with cross-functional teams on delivery and account strategy.
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