Front Desk Care Navigator
New
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Isaac HealthHealthcare
Location: Philippines, Must be available to work U.S. business hours (Eastern Time or Pacific Time coverage).ContractMiddle
Salary7 - 8 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2–3+ years of experience in healthcare, medical reception, patient services, or call center support
- Required Skills
- Slack
Requirements
- Have 2–3+ years of experience in healthcare, medical reception, patient services, or call center support.
- Have U.S. healthcare experience.
- Bring a clear, empathetic phone manner, particularly when speaking with older adults.
- Have strong organizational skills and attention to detail, with the ability to manage multiple priorities.
- Be familiar with virtual care platforms, scheduling systems, and collaboration tools such as EMRs, Zoom, Slack, and call center software.
- Have a reliable high-speed internet connection.
- Be available to work U.S. business hours, with Eastern Time or Pacific Time coverage.
- An RN license is strongly preferred but not required.
Responsibilities
- Answer calls promptly and professionally as the first point of contact for patients and families.
- Guide patients through intake and ensure required forms are complete.
- Schedule appointments and route patients to the appropriate teams.
- Process referrals and medical orders accurately and on time.
- Coordinate requests for and delivery of medical records to external facilities in compliance with HIPAA standards.
- Resolve patient concerns empathetically and connect patients who need additional support with the appropriate team and care navigation services.
- Process patient copays and coinsurance, coordinating with billing staff as needed.
- Coordinate basic technical support for patients preparing for virtual visits, including video setup and login troubleshooting.
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