Home Care Scheduler
H
Helper HeroesHomecare, Healthcare
Philippines, US business hoursFull-TimeMiddle
Salary6 USD per hour
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Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Google WorkspaceSlack
Requirements
- 1+ year of scheduling, dispatch, coordination, or call center experience
- Experience in home care, home health, or healthcare (preferred)
- Strong English communication skills (phone, text, email)
- Fast, accurate data entry
- Excellent attention to detail
- Proven ability to juggle many moving parts and stay organized under time pressure
- Problem solver who can think ahead and act quickly
- Basic understanding of HIPAA/privacy and client confidentiality
- Comfortable working US business hours
- Willingness to work occasional evenings/weekends/holidays as needed
Responsibilities
- Build, publish, and maintain daily/weekly schedules for caregivers and clients
- Fill open shifts quickly by calling, texting, and following up with caregivers
- Match caregivers based on skills, availability, location, client preferences, and pay rates
- Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders
- Confirm new starts, schedule changes, and cancellations with clients and caregivers
- Update client and caregiver profiles, care plans, and visit notes in the scheduling system
- Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs
- Coordinate with recruiters and team leads to forecast coverage needs
- Escalate risks (missed visits, repeated call-outs, client concerns) early
- Provide end-of-day and end-of-week coverage reports and metrics
- Support after-hours/on-call rotation for urgent schedule changes (if needed)
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