Technical Solutions Specialist, Chemical Management

New

HSIChemical management

United StatesFull-TimeJunior

Salary65,000 - 75,000 USD per year

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Job Details

Experience: 3+ years of experience providing technical support to SaaS applications or enterprise software solutions.
Required Skills: PythonSQLJavaJavascriptC++Microsoft ExcelData management

Hold a bachelor's degree in Computer Science, Software Development, Programming, or a closely related technical field.
An Information Technology or related degree may be considered with meaningful programming coursework, SQL training, or relevant technical certifications.
Have 3+ years of experience providing technical support to SaaS applications or enterprise software solutions.
Have advanced Microsoft Excel skills, including large datasets, formulas, lookup functions, pivot tables, filtering, sorting, data validation, and data analysis.
Have experience with data imports, exports, validation, cleanup, mapping, or other customer data-management activities.
Have working knowledge of SQL and relational databases.
Have experience consulting with customers, end users, or internal stakeholders to resolve technical issues and support system configuration.
Understand programming fundamentals and have experience with languages such as Python, Java, JavaScript, or C++.
Have strong analytical, troubleshooting, and problem-solving skills.
Be able to communicate technical concepts to technical and non-technical audiences.
Work responsibly with databases, scripts, access controls, and established security procedures.
Preferred: experience supporting Chemical Management, EHS, or LMS platforms; APIs, REST, SOAP, JSON, XML, or system integrations; and enterprise customer implementations.

Provide advanced technical support for HSI's Chemical Management platform.
Investigate, troubleshoot, and resolve complex application, configuration, and system issues.
Document issues, findings, and resolutions while partnering with Product and Development teams on defect investigation.
Perform customer data-management activities, including bulk imports, site assignments, catalog updates, and safety data sheet inventory maintenance.
Use Microsoft Excel to analyze, validate, manipulate, and prepare customer data for imports, exports, reporting, and system updates.
Review and troubleshoot data discrepancies, formatting issues, mapping errors, and data quality concerns.
Assist with user administration, system configuration, and customer environment maintenance.
Execute approved SQL queries and scripts for customer requests, reporting, and operational activities.
Investigate technical issues using SQL and other diagnostic tools, and support reporting through data retrieval and analysis.
Assist with testing platform updates and enhancements and participate in technical projects related to data imports, reporting, and system administration.

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