Integration Manager & Technical Support Specialist

New

JobgetherFintech, payments, cryptocurrency

Remote within the United StatesFull-TimeManager

Salary not disclosed

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Job Details

Languages: Fluent Russian and upper-intermediate to advanced English proficiency, approximately B2/C1.
Experience: At least 1 year of experience in L2/L3 technical support or a strong track record as a Senior Support Agent or Support Manager.
Required Skills: SQLGrafanaRESTful APIsJSONPostman

Have at least 1 year of experience in L2/L3 technical support or a strong track record as a Senior Support Agent or Support Manager.
Bring experience ideally from fintech, crypto, payments, or a related technology environment.
Have hands-on experience with system logs and monitoring tools and be able to trace transaction errors to their underlying causes.
Understand client-server architecture, REST APIs, and JSON structures.
Use Postman to validate API requests, investigate responses, and troubleshoot integration issues.
Apply analytical and problem-solving skills to root-cause analysis and remediation planning under time constraints.
Show precision when managing technical configurations, access credentials, payment settings, and production environments.
Take ownership of merchant issues and work proactively and independently.
Learn technical documentation, systems, workflows, and product requirements quickly.
Remain effective under pressure in incidents where accuracy and response time are critical.
Have fluent Russian language skills and upper-intermediate to advanced English proficiency, approximately B2/C1.
Write concise incident reports and present technical findings clearly to technical and non-technical stakeholders.

Lead technical merchant onboarding by configuring integrations, payment routing, and payment methods across PSP, on/off-ramp, and card solutions.
Manage API access and system environments, including issuing API keys and establishing production-ready configurations.
Validate API requests and troubleshoot integration issues using Postman.
Investigate transaction incidents using JSON payloads, SQL queries, system logs, and monitoring data to identify root causes and remediation.
Use Grafana and other monitoring and observability tools to trace transaction errors across technical systems.
Replicate and isolate reported bugs to determine whether they originate with the merchant or the platform.
Triage technical issues and provide actionable escalations to Engineering.
Verify merchant configurations and integrations meet required standards before production launch.
Communicate technical findings and next steps to merchants and internal stakeholders.
Prepare incident reports, maintain troubleshooting documentation, and own issues through resolution.

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