Quality Coordinator

AvantpageLocalization services

Source API remote eligibility restrictions: MexicoContractMiddle

Salary not disclosed

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Job Details

Languages: Advanced spoken and written English
Experience: At least 3 years of experience coordinating or managing quality processes in the translation or localization industry.
Required Skills: Microsoft Power BIMicrosoft ExcelQuality Assurance

Have at least 3 years of experience coordinating or managing quality processes in the translation or localization industry.
Have experience developing quality processes, conducting root cause analyses, and coordinating corrective and preventive actions.
Understand translation, linguistic review, DTP, and layout QA workflows.
Have advanced spoken and written English and be able to communicate independently with clients.
Have hands-on Power BI experience and strong Excel skills for data analysis, reporting, and dashboard maintenance.
Have professional experience with CAT tools and translation management systems; Phrase is strongly preferred, and comparable platforms are considered.
Have practical experience using AI and automation tools to improve workflows.
Bring a resourceful approach to problem solving, investigate unfamiliar tools, organize competing priorities, and collaborate across teams.
Have a degree in Translation, Linguistics, Quality Management, or a related field, or equivalent relevant experience.
Experience with Power Automate or comparable workflow automation tools is a plus.
Experience supporting healthcare or government clients, or other regulated environments, is a plus.
Knowledge of accessibility quality practices or alternative formats, including accessible PDFs, large print, or braille, is a plus.

Develop and maintain quality plans for assigned accounts, translating client requirements into review criteria, responsibilities, and checkpoints.
Coordinate quality processes with project managers, project coordinators, linguists, DTP teams, QA specialists, and team leads.
Participate in client meetings and quality escalations, communicating findings and proposed actions in English.
Lead root cause analyses and coordinate corrective and preventive actions, following up on implementation and effectiveness.
Monitor quality results and provider performance, identify trends, and coordinate training or feedback to address gaps.
Maintain and improve quality dashboards and reports using Power BI and Excel.
Manage quality resources and automated QA rules within CAT/TMS platforms, particularly Phrase.
Identify workflow improvements through automation and AI, verifying outputs before implementation.
Document improvements and help colleagues adopt and maintain them, coordinating with Innovation when additional technical support is needed.

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