Bilingual Hotline Counselor
New
P
Postpartum Support InternationalMaternal mental health
Location: Remote, USA, Tuesday - Saturday, 4:00 PM - 12:00 AM Eastern. Training: Monday – Friday, 6:00 am – 2:00 pm or 4:00 pm – 12:00 am for 2 weeks.Full-TimeJunior
SalaryUp to 68,958.5 USD per year
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Job Details
- Languages
- Fluency in Spanish is required.
- Experience
- Two (2) years’ work experience in your profession, working with the maternal and child health population.
- Required Skills
- SalesforceMicrosoft OfficeGoogle Workspace
Requirements
- Be a licensed mental health clinician, such as a professional counselor, social worker, psychotherapist, psychologist, or marriage and family therapist; a licensed healthcare professional with maternal and child health experience; or a national- or state-certified doula, lactation consultant, childbirth educator, or peer specialist.
- Have fluency in Spanish.
- Have two years of work experience in your profession working with the maternal and child health population.
- Maintain professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate.
- Demonstrate proficiency with software applications such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
- Be able to manage conflict and tolerate distress while assisting help-seekers.
- Be able to multitask and handle potentially unpredictable and high-acuity contacts in a mental health environment.
- Be able to work independently and complete assignments within given instructions, routines, and accepted practices.
- Be able to adapt to changes in policies, procedures, processes, and guidance.
- Complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.
- Complete required Postpartum Support International training.
- Commit to the Postpartum Support International vision and mission.
- Maintain optimal internet speeds and use a quiet, secure office space.
Responsibilities
- Answer incoming telephonic, text, and chat inquiries.
- Assess the nature of each contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
- Educate help-seekers about perinatal mental health resources and services.
- Refer help-seekers to appropriate services and resources in approved directories.
- Document cases accurately and in real time in Salesforce, following established policies and procedures.
- Maintain professionalism while using communication platforms and engaging with the remote team, including via Slack.
- Protect the privacy and confidentiality of help-seekers and their information.
- Attend and participate in scheduled meetings, trainings, and development exercises.
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