Bilingual Strategic Services Consultant
New
S
Sprout SocialSocial media software
Remote USFull-TimeMiddle
Salary77,600 - 97,000 USD per year
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Job Details
- Languages
- Must be bilingual with professional fluency in English and Spanish (verbal and written).
- Experience
- 4+ years in social media strategy, professional services, software implementation, or strategic SaaS consulting.
- Required Skills
- Project ManagementMicrosoft OfficeChange ManagementGoogle Workspace
Requirements
- Professional fluency in English and Spanish, both verbal and written.
- 4+ years in social media strategy, professional services, software implementation, or strategic SaaS consulting.
- Demonstrated experience developing and executing social strategies.
- Experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
- Experience training external audiences and navigating complex software platforms.
- Understanding of software implementation processes and change management.
- Proven project management skills and ability to manage multiple concurrent customer engagements and deliverables.
- Ability to advise Director- and VP-level stakeholders and translate social media data into actionable strategy.
- Preferred background in a social agency, enterprise brand social role, or SaaS consulting practice.
- Preferred expertise in influencer marketing, social customer care, or employee advocacy.
- Preferred ability to use social intelligence, listening metrics, and native platform insights to identify business opportunities.
- Preferred familiarity with cross-functional software lifecycle collaboration alongside Customer Success, Sales, and Product.
Responsibilities
- Lead ongoing strategic consulting engagements with enterprise customers and partner with Customer Success Managers.
- Evaluate customer workflows and align social media strategy with business objectives.
- Advise executive stakeholders on social intelligence, cross-platform analytics, brand performance, and ROI.
- Create custom performance reports, executive presentations, playbooks, workflow audits, and strategy workshops.
- Support customer use cases in influencer marketing, social customer care, and employee advocacy.
- Lead software implementation projects across Sprout's Core Platform, Employee Advocacy, and Influencer Marketing products.
- Guide customers through implementation design, setup, training, and validation, including change management and platform configuration.
- Configure account architecture, user permissions, tagging taxonomies, and automated message routing rules.
- Deliver administrator and end-user product training in English and Spanish.
- Manage project timelines and customer deliverables using Kantata, Google Workspace, Microsoft Office, and approved AI tools.
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