Member Services Executive (Bilingual: English/Spanish)
New
F
Fuze HealthDigital health
Source API remote eligibility restrictions: United StatesFull-TimeExecutive
Salary19 - 21 USD per year
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Job Details
- Languages
- Native or full professional fluency in both English and Spanish (written, verbal, and comprehension).
- Experience
- 2+ years of experience in an inbound/outbound call center or customer-facing role
- Required Skills
- SalesforceCustomer serviceGoogle WorkspaceHIPAA
Requirements
- Have native or full professional fluency in English and Spanish, including written, verbal, and comprehension skills.
- Have 2+ years of experience in an inbound/outbound call center or customer-facing role.
- Have a bachelor’s degree or equivalent practical experience.
- Demonstrate high digital literacy and hands-on experience with Salesforce and Google Workspace.
- Bring strong written, verbal, and interpersonal communication skills and active listening abilities.
- Demonstrate emotional intelligence, empathy for patient health journeys, and problem-solving skills in a fast-paced environment.
- Healthcare or digital health experience is preferred.
- Technical support, helpdesk, or SaaS product support experience is preferred.
- Experience with cloud contact center platforms such as Amazon Connect is preferred.
- Experience working with HIPAA or confidential patient data is preferred.
Responsibilities
- Answer member inquiries by phone and email about account setup, test kit administration, sample collection instructions, and secure access to test results.
- Call eligible members to enroll them in health programs and follow up on pending test kit returns.
- Coordinate with clinical personnel to escalate complex cases and support adherence to health program guidelines and quality standards.
- Guide members through digital platform navigation, portal access, and multi-factor authentication setup.
- Document member interactions confidentially and in compliance with requirements using Salesforce.
- Assist in testing platform features, tools, and system enhancements against Care Team specifications.
- Identify operational bottlenecks and recommend improvements to Standard Operating Procedures.
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