Bilingual Strategic Services Consultant
New
S
Sprout SocialSocial media software
Location: Remote USFull-TimeMiddle
Salary77,600 - 97,000 USD per year
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Job Details
- Languages
- Must be bilingual with professional fluency in English and Spanish (verbal and written).
- Experience
- 4+ years in social media strategy, professional services, software implementation, or strategic SaaS consulting.
- Required Skills
- Project ManagementMicrosoft OfficeChange ManagementGoogle Workspace
Requirements
- Demonstrate professional fluency in English and Spanish, verbally and in writing.
- Have 4+ years of experience in social media strategy, professional services, software implementation, or strategic SaaS consulting.
- Bring demonstrated experience developing and executing social strategies.
- Have experience creating custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
- Have experience training external audiences and navigating complex software platforms.
- Understand software implementation processes and change management.
- Demonstrate project management skills, including managing multiple customer engagements and deliverables concurrently.
- Bring deep social industry knowledge and a data-driven approach to business challenges.
- Be comfortable advising Director- and VP-level stakeholders and translating social media data into actionable strategy.
- Preferred: experience in a social agency, enterprise brand social role, or SaaS consulting practice.
- Preferred: expertise in influencer marketing, social customer care, or employee advocacy.
- Preferred: familiarity with cross-functional software lifecycle collaboration alongside Customer Success, Sales, and Product.
Responsibilities
- Lead strategic consulting engagements to help enterprise customers structure, refine, and scale their social media operations.
- Evaluate customer workflows, align social media strategy with business objectives, and advise on industry trends and digital shifts.
- Partner with executive stakeholders on social intelligence and cross-platform analytics to optimize brand performance and demonstrate ROI.
- Create custom performance reports, executive presentation decks, social care and publishing playbooks, workflow audits, and strategy workshops.
- Support customers' influencer marketing, social customer care, and employee advocacy initiatives.
- Lead software implementation projects across Sprout's Core Platform, Employee Advocacy, and Influencer Marketing products.
- Guide customers through implementation design, setup, training, and validation, including change management and technical configuration.
- Configure account architecture, user permissions, tagging taxonomies, and automated message routing rules.
- Deliver strategic consulting, implementation guidance, executive presentations, and product training in English and Spanish.
- Use Kantata, Google Workspace, Microsoft Office, and approved AI tools to manage projects and customer deliverables.
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