Senior Implementation Manager
New
E
EdSightsHigher education technology
Location: United States; Workplace: RemoteFull-TimeManager
Salary90,000 - 120,000 USD per year
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Job Details
- Experience
- 4-6+ years in implementation, onboarding, or customer-facing SaaS roles, including at least 1-2 years managing enterprise or strategic accounts. Required: 3+ years of hands-on CRM implementation experience.
- Required Skills
- Project ManagementSalesforceChange ManagementAsana
Requirements
- Have 4-6+ years of experience in implementation, onboarding, or customer-facing SaaS roles.
- Have at least 1-2 years managing enterprise or strategic accounts.
- Have 3+ years of hands-on CRM implementation experience, including configuration, data migration, workflow or automation setup, and integrations.
- Manage relationships across senior and cross-functional partner stakeholders.
- Have change management experience, ideally supporting adoption of a new or unfamiliar system.
- Be able to coach and mentor peers, share judgment, and help unblock others.
- Have communication and customer service skills and the ability to build rapport across varied stakeholders.
- Have internal and external project management skills, including maintaining project plans and using project management tools.
- Have teaching and facilitation skills and adapt training to different partner audiences.
- Experience in higher education is a plus; higher-education CRM experience is also a strong plus.
Responsibilities
- Serve as the primary implementation contact for enterprise, strategic, and multi-product or multi-campus partners.
- Own onboarding, adoption, successful launches, and the transition of accounts to Partner Success.
- Coach partner teams on change management practices and ensure relevant teams and personas are involved and informed.
- Identify and mitigate partner and delivery risks with Partner Success counterparts.
- Work with Product and Technical Integrations to define implementation methodology, configuration standards, and documentation for evolving account types.
- Mentor Implementation Managers and Associates and act as an escalation resource for complex partner or delivery challenges.
- Maintain account project plans using project tracking tools such as Asana and Salesforce, and coordinate tasks across internal teams.
- Manage timelines, completion estimates, calendars, and partner expectations with minimal oversight.
- Configure automated SFTP integrations to support ongoing partner data syncs.
- Support partner field mapping and data alignment, liaising with partner and internal technical teams as needed.
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