Senior Implementation Manager
New
J
JobgetherHealthcare technology
Based in the United StatesFull-TimeSenior
SalaryAnnual base salary ranging from $140,000 to $160,000, with variable compensation where applicable.
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Job Details
- Experience
- At least eight years of experience in implementation management, project management, professional services, or a related field, including responsibility for strategic or enterprise accounts.
- Required Skills
- Project ManagementStakeholder managementRisk Management
Requirements
- Bachelor's degree in engineering, information technology, or a related discipline.
- At least eight years of experience in implementation management, project management, professional services, or a related field.
- Experience with strategic or enterprise accounts.
- Proven experience managing complex technology implementations involving both hardware and software.
- Experience delivering complex, multi-stakeholder projects on time, within budget, and against quality and performance objectives.
- Familiarity with lean tools and continuous improvement methodologies, including workflow mapping and process improvement.
- Strong stakeholder-management skills across customers, senior stakeholders, internal teams, and external partners.
- Strong planning, prioritization, problem-solving, and risk-management skills; ability to manage concurrent projects across locations.
- PMP certification is strongly preferred.
- Ability to travel up to 80% of the time, including on short notice, across the United States.
Responsibilities
- Lead multiple deployments from sales handoff and scoping through planning, installation, training, and post-implementation support.
- Develop project plans, timelines, budgets, resource allocations, and milestones.
- Coordinate hardware and software delivery, installation, site readiness, operational dependencies, and issue resolution.
- Serve as the primary operational contact for strategic customer stakeholders throughout implementation.
- Coordinate sales, go-to-market, operations, product support, clinical teams, and external contractors.
- Organize and deliver customer training to support product use and operational readiness.
- Improve deployment efficiency, consistency, scalability, and quality using lean methodologies and tools such as value-stream mapping.
- Track milestones, costs, quality, and customer satisfaction; identify risks and implement corrective actions.
- Document lessons learned, refine implementation playbooks, and contribute to standardized processes.
- Travel to customer facilities across the United States to oversee deployments and support customer engagements.
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