Clinical Success Director
New
J
JobgetherHealth technology, senior living
Remote within the United States.Full-TimeDirector
SalaryBase salary: $175,000–$185,000 annually. Performance incentives: Eligibility for variable compensation and a performance-based bonus. Equity: Equity opportunities that provide ownership in the organization’s long-term growth.
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Job Details
- Experience
- At least 7 years of experience in customer success, account management, or other enterprise client-facing roles within a SaaS, health technology, or comparable environment.
- Required Skills
- Customer SuccessAccount ManagementCross-functional collaboration
Requirements
- At least 7 years of experience in customer success, account management, or other enterprise client-facing roles within SaaS, health technology, or a comparable environment.
- Experience managing renewals, account expansion, revenue performance, and net dollar retention outcomes.
- Ability to manage complex, multi-stakeholder customer relationships and build trusted partnerships with senior executives and operational leaders.
- Strong executive communication and presentation skills, including experience leading business reviews.
- Ability to translate performance data into business insights and recommendations.
- Strong analytical and commercial judgment, including demonstrating ROI, identifying account risks, and developing evidence-based expansion strategies.
- Ability to make decisions, navigate ambiguity, and take accountability for outcomes.
- Organizational and operational skills, including developing account plans, managing priorities, and coordinating cross-functional resources.
- Ability to work at both strategic and operational levels, including addressing adoption or utilization challenges within individual communities.
- Experience collaborating with Sales, Product, clinical, and customer success teams.
- Ability to mentor colleagues, share best practices, and influence team performance without formal people-management responsibilities.
- Approximately 30% travel for on-site customer visits, executive business reviews, and key client engagements.
Responsibilities
- Own executive relationships across an assigned portfolio of senior living operator accounts.
- Drive renewals and net dollar retention by managing renewal cycles, identifying risks, and demonstrating ongoing value.
- Identify expansion opportunities, build business cases, and partner with Sales to convert opportunities into revenue.
- Lead executive business reviews, using data to communicate performance, ROI, and operational and clinical outcomes.
- Monitor product adoption and usage, identify engagement barriers, and develop strategies to improve utilization.
- Resolve complex account challenges and coordinate resources to achieve customer outcomes.
- Develop account plans and joint impact plans, and track progress against objectives.
- Represent the customer internally and collaborate with Sales, Product, clinical, and customer operations teams.
- Mentor Customer Success Managers and Clinical Success Directors and share effective practices.
- Identify improvements to account management processes, customer engagement, and delivery of customer value.
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