Director, Client Success - Revenue Cycle
New
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EnableCompHealthcare revenue cycle
United States - RemoteFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
- Required Skills
- SalesforceMicrosoft OfficeAccount ManagementClient relationship management
Requirements
- Bachelor’s degree in Business, Sales/Marketing, or a related field; equivalent education and experience will be considered.
- 7–10 years of demonstrated account management experience in the healthcare technology industry, specifically engaging hospital revenue cycle management.
- Experience with CRM software such as Salesforce.com.
- Strong computer proficiency and working knowledge of MS Office, including Word, Excel, and Outlook.
- Claims billing and IT/EDI systems experience preferred.
- Professional presentation skills for communicating analytics, results, and ROI to stakeholders.
- Strong written and oral communication skills for internal stakeholders and external clients.
- Demonstrated ability to manage stressful situations and difficult conversations, communicate challenges, and develop action plans.
- Strong analysis and problem-solving skills.
- Ability to manage conflicting priorities and work independently while collaborating with internal departments and leaders.
- Willingness to travel up to 30%.
Responsibilities
- Participate throughout the client lifecycle, including sales, implementations, project go-lives, and business reviews.
- Oversee Client Success activities for designated clients and manage client obligations.
- Track client performance goals, KPI metrics, satisfaction, and retention, and review progress with clients.
- Generate and deliver monthly and quarterly reporting packages with relevant metrics and benchmarks.
- Collaborate with internal teams to develop client strategies, resolve open items, and identify cross-sell opportunities.
- Work with IT and Product Support on file corrections, updates, and automation.
- Schedule and attend client meetings, prepare agendas and presentation materials, and produce meeting summaries and deliverables.
- Support implementation rollouts and manage client deliverables after implementation.
- Participate in internal client account reviews, including sales forecasts and at-risk accounts.
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