Director, Client Success - Revenue Cycle
New
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EnableCompHealthcare revenue cycle
REMOTE - MIDWESTFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
- Required Skills
- SalesforceMicrosoft ExcelMicrosoft OfficeAccount Management
Requirements
- Hold a bachelor’s degree in Business, Sales/Marketing, or a related field, or have an equivalent combination of education and experience.
- Have 7-10 years of account management experience in healthcare technology, specifically engaging hospital revenue cycle management.
- Have strong computer proficiency and knowledge of basic office applications, including Word, Excel, and Outlook.
- Have experience with CRM software such as Salesforce.
- Claims billing and IT/EDI systems experience is preferred.
- Demonstrate polished presentation skills for communicating analytics, results, and ROI to stakeholders.
- Demonstrate strong analysis and problem-solving skills.
- Be able to manage conflicting priorities and adapt to changing needs.
- Be able to work independently and collaborate with internal departments and leaders.
- Be able to manage stressful situations and difficult conversations, communicate challenges, and develop action plans.
- Travel up to 30%.
Responsibilities
- Participate throughout the client lifecycle, including sales, implementations, go-lives, business reviews, and cross-sell opportunities.
- Oversee client success activities for designated clients and coordinate with EnableComp leadership.
- Track client performance goals and meet with clients regularly to review status, progress, value, and ROI.
- Manage KPI metrics, including customer surveys, scoring, and client retention goals.
- Generate and deliver monthly and quarterly reporting packages with relevant metrics and benchmarks.
- Collaborate with internal teams to develop client strategies and action plans, resolve open items, and identify cross-sell opportunities.
- Work with IT and Product Support on file corrections, updates, and automation.
- Schedule and attend client meetings, prepare agendas and presentation materials, and produce meeting summaries and deliverables.
- Support implementation rollouts and manage client deliverables after implementation.
- Manage client obligations and participate in internal account review meetings.
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