Client Success Analyst

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JobGetHiring technology

Source API remote eligibility restrictions: United States, Flexible work hours - our employees are in multiple time zonesFull-Time

Salary65,000 - 75,000 USD per year

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Job Details

Have experience supporting recruitment marketing agencies in sales or customer success, working at an agency, or strong exposure to agency environments.
Have a background in talent acquisition or a deep understanding of how talent acquisition teams think and buy.
Understand pay-for-performance models, including PPC, CPA, and CPM structures.
Have strong analytical skills and experience using Excel, AI, and multiple business intelligence tools.
Have excellent written and verbal communication skills for liaising between clients and internal teams.
Possess project management skills to complete tasks efficiently and keep teams aligned.
Be able to prioritize work and seek clarification or collaboration when priorities conflict.
Use HubSpot, Excel, Looker, Claude, and Google Workspace products with minimal guidance.

Act as a liaison between agencies and internal departments.
Maintain accurate data on existing accounts and analyze information from multiple sources.
Review accounts daily and coordinate with Trading to optimize campaigns.
Communicate account performance, KPIs, trends, findings, and recommendations to clients and internal stakeholders.
Prepare content for scheduled client meetings and share it with internal stakeholders at least 24 hours in advance.
Support Account Executives with data requests and actions to facilitate deals and grow accounts.
Create onboarding experiences for agencies and new campaigns, and cultivate long-term client relationships.
Identify and pursue upsell opportunities on assigned accounts.
Use HubSpot, Excel, Looker, Claude, and Google Workspace products to support the role.
Partner with Account Executives on weekly forecasts, pipeline updates, funnel analysis, and business plans.

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