Clinical Success Director

New

InspirenSenior living technology

Remote, United StatesFull-TimeDirector

Salary$175K - $185K; $175K – $185K • Offers Equity • Offers Bonus

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Job Details

Experience: 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment.
Required Skills: Data AnalysisCustomer SuccessSaaSAccount Management

Have 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment.
Demonstrate commercial ownership of revenue, renewals, expansion, and net dollar retention outcomes.
Lead executive business reviews and translate metrics into insights for operator leadership.
Manage complex, multi-stakeholder relationships with structure and follow-through.
Operate at both strategic executive and operational levels.
Work effectively in a fast-moving, high-growth environment with ambiguity.
Bring proactive proposals and take accountability for outcomes.
Clinical credentials or meaningful clinical experience are preferred, not required.
Senior living or post-acute experience is a differentiator.
Experience working closely with Sales, Product, and clinical teams is a differentiator.

Own executive stakeholder relationships across an assigned book of operator accounts.
Drive adoption, renewals, expansion revenue, and net dollar retention.
Lead executive business reviews using data-driven storytelling.
Identify expansion opportunities and partner with Sales to close them.
Create account plans and track progress against joint impact plans.
Address client problems with solutions and accountability for outcomes.
Work with Sales, Product, and the CCOE to bring resources to accounts.
Mentor CSMs and CSDs by sharing frameworks and account learnings.
Represent customer themes and risks internally.

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