Legal Intake Virtual Assistant
New
V
ValgorithmLegal services
Workable workplace: remote; Workable locations: Philippines, Availability during Eastern Time (EST) business hours.Full-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent English, both spoken and listening comprehension.
- Experience
- 1+ years of experience in a phone-based, client-facing role
- Required Skills
- SlackCustomer support
Requirements
- Have at least 1 year of experience in a phone-based, client-facing role such as legal intake, call center, or customer support.
- Bring excellent spoken English and listening comprehension, including understanding callers with different accents, speaking speeds, and emotional states.
- Have experience in a legal setting, such as as a legal assistant, paralegal, or legal intake professional; this is preferred.
- Demonstrate empathy, patience, and a calm, professional phone presence.
- Use critical thinking to identify relevant information, handle situations outside the script, and know when to escalate.
- Maintain strong attention to detail while listening, typing, and completing forms.
- Write clear, organized case summaries and daily reports.
- Be comfortable with VoIP phone systems, web-based forms, email, Slack, and time-tracking tools.
- Maintain strict confidentiality when handling sensitive personal and legal information.
- Work reliably and independently while following structured processes in a remote setting.
- Have a personal computer with at least 8GB RAM, current security updates, and antivirus software.
- Have primary internet of at least 20 Mbps download and 10 Mbps upload, plus a backup internet connection and a noise-canceling headset.
- Have a consistently quiet workspace and Windows 10 or higher, or macOS 10.15.5 or higher.
- Be available during Eastern Time (EST) business hours.
Responsibilities
- Answer inbound calls from potential clients with warmth, patience, and professionalism.
- Listen to callers’ stories without giving legal advice and complete intake forms accurately.
- Write clear, organized summaries of callers’ situations for the legal team.
- Handle follow-up calls and make outbound calls as assigned.
- Flag urgent or unusual cases to the legal team promptly.
- Communicate with attorneys, legal staff, and the Valgorithm team.
- Support light administrative tasks when call volume is low.
- Follow internal policies and SOPs for attendance, time tracking, and daily reporting.
- Attend team meetings, updates, and feedback sessions, and raise process gaps or improvement ideas.
View Full Description & ApplyYou'll be redirected to the employer's site
