- Answer inbound calls from potential clients with warmth, patience, and professionalism.
- Listen to callers’ stories without giving legal advice and complete intake forms accurately.
- Write clear, organized summaries of callers’ situations for the legal team.
- Handle follow-up calls and make outbound calls as assigned.
- Flag urgent or unusual cases to the legal team promptly.
- Communicate with attorneys, legal staff, and the Valgorithm team.
- Support light administrative tasks when call volume is low.
- Follow internal policies and SOPs for attendance, time tracking, and daily reporting.
- Attend team meetings, updates, and feedback sessions, and raise process gaps or improvement ideas.
SlackCustomer support