Executive Assistant (French-English)
W
WingCleaning services
Listing location: Philippines; Workplace type: Remote; Structured job location: Philippines, 1PM - 5PM EST (Thursday to Monday)Part-Time
Salary₱25,000 - ₱27,500 bimonthly
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Job Details
- Languages
- Understand instructions and documentation in English & French; handle written communication with clients and team via WhatsApp and email for both French & English
- Required Skills
- Data managementCustomer support
Requirements
- Good reading comprehension in English and French to understand instructions and documentation.
- Good written communication in both French and English for client and team communication via WhatsApp and email.
- Sufficient spoken communication for internal communication.
- USB headset with noise-cancellation feature.
- Working webcam.
- Computer with at least a 1.8 GHz processor and at least 4 GB RAM.
- Main internet connection of at least 25 Mbps cable.
- Backup internet connection of at least 10 Mbps.
Responsibilities
- Maintain client, contract, and team records in the proprietary app and ensure data accuracy.
- Create, modify, and delete cleaning jobs, verify team assignments, and correct errors in automatically generated jobs.
- Monitor scheduled cleanings, contact teams about delays or absences, and adjust assignments when needed.
- Respond to general client inquiries and standard service requests, and escalate complex or sensitive cases.
- Guide users through application features, document bugs, reproduce simple issues, and escalate technical problems.
- Support onboarding for new cleaning teams and prepare checklists, evaluation grids, and cleaning plans for new contracts.
- Organize purchase receipts, prepare supplier payments, send client invoices, and correct basic invoicing errors.
- Assign and follow up on supervisor tasks and summarize field feedback.
- Post job announcements on Canadian platforms, manage applicant responses, coordinate trial cleanings, and report progress.
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