Senior Implementation Delivery Lead
B
bswiftBenefits administration
Remote- US, Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.Full-TimeSenior
Salary80,000 - 100,000 USD per year
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Job Details
- Experience
- 5+ years of client relationship management, consulting, and implementation experience.
- Required Skills
- Project ManagementMicrosoft ExcelMicrosoft OfficeClient relationship management
Requirements
- Hold a bachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field.
- Have 5+ years of client relationship management, consulting, and implementation experience.
- Have current or previous experience with benefits administration platforms, implementation processes, and methodologies.
- Demonstrate experience managing complex client implementations and multiple concurrent projects.
- Demonstrate success developing and maintaining relationships with clients and brokers.
- Have advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, data analysis, and reporting.
- Be proficient in Microsoft Office applications, including Word, PowerPoint, Outlook, and Teams.
- Bring strong leadership, coaching, and mentoring capabilities.
- Be willing and able to travel as business needs require.
Responsibilities
- Serve as the technical and subject matter expert in client-facing implementation meetings.
- Manage client expectations, communicate project status, and establish realistic delivery timelines.
- Consult clients on industry best practices and recommend system and process improvements.
- Manage multiple implementation workstreams, including configuration, testing, COBRA and Direct Bill setup, employee communications, vendor integrations, data conversion, and payroll implementation.
- Monitor project progress and ensure milestones, deliverables, and deadlines are achieved.
- Collaborate with internal teams to deliver services accurately, efficiently, and on schedule.
- Identify project risks and communicate concerns and mitigation strategies to the Implementation Delivery Manager.
- Research, troubleshoot, and resolve client inquiries related to system functionality, configuration, and process gaps.
- Recommend improvements to delivery processes, implementation methodologies, tools, documentation, and standards.
- Coach and mentor Implementation Analysts on delivery, issue resolution, and client communication.
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