Customer Success Manager, Manufacturing
New
P
PokaManufacturing software
100% remote work if you do not live within the radiuses mentioned above.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Clear written and verbal communication in English; an understanding of English is essential.
- Experience
- 4+ years in a manufacturing environment
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 4+ years of experience in a manufacturing environment, such as production supervision, CI, process or quality engineering, maintenance planning, or operations coordination.
- Have working knowledge of Lean, continuous improvement, or TPM; a Green Belt or similar is an asset.
- Have experience training people, leading improvement events, or supporting an on-site system rollout.
- Be comfortable working with operational data such as OEE, downtime, and scrap, and explaining what the numbers mean.
- Be organized and able to keep several accounts moving at once.
- Show curiosity about technology and AI, with experience trying AI tools at work.
- Communicate clearly in written and spoken English.
- Be willing to travel up to 20% of the time.
Responsibilities
- Manage a portfolio of manufacturing accounts and drive adoption, engagement, and ROI across the customer lifecycle.
- Build relationships with operators, supervisors, CI leads, and plant managers.
- Help customers apply Poka to CI and TPM initiatives using Playbooks and proven use cases.
- Run regular check-ins and business reviews, tracking usage and site-specific operational KPIs.
- Identify customer challenges, find root causes, and work with customers on practical solutions.
- Flag expansion opportunities to Account Managers and support renewal conversations.
- Coordinate with Onboarding, Support, Product, and Sales to provide a joined-up customer experience.
- Use AI tools to summarize calls, prepare business reviews, and analyze usage data.
- Share ideas to improve Customer Success tools and workflows.
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