Manager, Customer Success - Public Sector
New
U
UiPathEnterprise software
Remote-Washington, D.C.Full-TimeManager
SalaryEstimated base salary $144K – $200K • Offers Equity • Offers Bonus
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Job Details
- Required Skills
- People ManagementCustomer SuccessCross-functional collaboration
Requirements
- Have previous experience with formal people management and team leadership.
- Demonstrate broad portfolio impact, including renewals, saves, and adoption metrics.
- Have experience with deal construction and commercial activity.
- Have established cross-functional influence across Sales, Product, and Go-To-Market organizations.
- Demonstrate interpersonal, coaching, and mentorship skills.
- Bring an entrepreneurial mindset and tenacious execution capabilities.
- Communicate articulately and consistently.
- Bring a customer- and team-oriented approach.
- Have deep exposure to public sector business landscapes (preferred).
- Understand key industry solutions embedded in Go-To-Market strategy (preferred).
- Have experience operating in complex, highly technical renewal deal cycles (preferred).
Responsibilities
- Own portfolio-level performance metrics, including renewals, expansion, adoption, and customer health.
- Identify and reduce systematic risk across the customer lifecycle.
- Use forecasting, probabilities, and path-to-plan analysis to manage performance.
- Connect customer adoption to measurable revenue impact and business outcomes.
- Own success for marquee accounts.
- Partner with Sales, Product, and Go-To-Market teams on customer success strategies and commercial activity.
- Build and scale Customer Success and Technical Account Manager teams.
- Coach and mentor team members and establish performance expectations.
- Drive operational standards and discipline across service delivery.
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