Strategy & Ops Lead, Applied AI
New
C
ClipboardHealthcare staffing
U.S. (Remote)Full-TimeLead
Salary130,000 - 160,000 USD per year
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Job Details
- Required Skills
- RESTful APIsZendeskTroubleshooting
Requirements
- Work comfortably with APIs, integrations, and automation tooling.
- Build and debug independently.
- Hold your own in technical conversations with engineers.
- Drive defined problems through to completion.
- Manage multiple priorities while maintaining a high bar for quality and reliability.
- Understand how tools, workflows, and dependencies connect.
- Translate loosely defined or scoped problems into practical, well-structured solutions.
- Take responsibility for delivering high-quality work and improving day-to-day operations through better tooling and processes.
- Nice to have: experience with support platforms such as Zendesk.
- Nice to have: familiarity with AI-driven tools and automation workflows.
- Nice to have: a background in Operations, Support, or CX environments.
- Nice to have: experience with evolving or fragmented tooling stacks.
Responsibilities
- Build and iterate on workflows, integrations, and automations to improve day-to-day efficiency.
- Execute high-priority tooling and automation initiatives across the operational stack.
- Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work for Operations.
- Improve systems across support platforms and AI-driven solutions.
- Translate defined problems into practical, well-scoped technical solutions.
- Identify and address gaps or inefficiencies in current tooling.
- Troubleshoot issues and improve system reliability in production.
- Improve how systems connect and operate together.
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