Technical Account Manager
New
D
DEUNAOnline payments
Listing location: Ciudad de México, Mexico; Workplace type: RemoteFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in Spanish and English.
- Experience
- 3+ years in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or similar roles.
- Required Skills
- RESTful APIs
Requirements
- Have 3+ years of experience in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or a similar role.
- Have a strong technical understanding of online payment ecosystems.
- Understand APIs, SDKs, transaction flows, processors, and acquirers.
- Understand fraud tools, chargebacks, refunds, captures, and 3DS.
- Have experience with incident management and post-launch technical operations.
- Have experience in technical troubleshooting and client-facing support.
- Be able to analyze logs, dashboards, error patterns, transaction behavior, and operational metrics.
- Be fluent in Spanish and English.
- Have experience working with LatAm merchants.
Responsibilities
- Monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies.
- Identify potential technical or operational risks and raise internal flags.
- Maintain account-specific dashboards, alerts, and health views for key merchants.
- Act as the primary technical contact for merchant questions after go-live.
- Explain technical flows, configurations, integrations, and platform behavior to merchants.
- Coordinate merchant needs with Product, Engineering, Support, Operations, and Account Management.
- Triage merchant-reported and internally detected issues, escalate them to appropriate teams, and track resolution.
- Support post-incident follow-up, including impact explanation, corrective actions, and prevention measures.
- Identify opportunities to improve merchant performance, stability, acceptance rate, routing, fraud flows, provider configuration, and processing cost.
- Prepare Merchant Health Reports and maintain documentation on merchant configurations, integrations, providers, and known risks.
View Full Description & ApplyYou'll be redirected to the employer's site
