Technical Account Manager

YunoPayments technology

Listing location: Colombia / Argentina / Chile / MexicoFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Fluency in English and Portuguese is a plus; Spanish is a plus
Experience: 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
Required Skills: PythonJavascriptGoRESTful APIsJSONPostman

Have 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments.
Bring a proven track record of leading or mentoring technical teams.
Understand RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger.
Be proficient in HTML, CSS, JavaScript, RESTful APIs, and modern frameworks.
Have hands-on experience with at least one server-side language, such as Golang, Python, or Node.js, or an equivalent.
Be familiar with server and database technologies such as Apache, Nginx, MySQL, Oracle, PostgreSQL, or MongoDB.
Have strong analytical, problem-solving, and project management skills.
Be able to manage multiple accounts, team priorities, and concurrent projects.
Communicate clearly with technical and non-technical stakeholders at all seniority levels.
Experience with ticketing systems is a plus.
Fluency in English and Portuguese is a plus; Spanish is a plus.

Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges.
Lead customer leadership discussions on technical strategy, product trade-offs, incident management, and risk mitigation.
Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring.
Build knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value.
Partner with developers and senior engineers to provide strategic technical guidance and support solution design.
Collaborate with Product and Development teams to customize platform capabilities and share customer insights for the roadmap.
Work with Sales, Partnerships, and Finance to support account retention and regional growth.
Monitor integration progress and ramp-up milestones across the team to ensure consistent, high-quality delivery.
Bring LATAM customer and market insights into Yuno's strategic conversations.

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