Collections Specialist
New
P
PavagoAccounts receivable
Workable locations: Mexico. Colombia. Argentina. Jamaica. Costa Rica, U.S. Business HoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent verbal and written English communication skills.
- Required Skills
- SalesforceNegotiationCRM
Requirements
- Proven experience in collections, accounts receivable, high-volume outbound calling, and payment recovery.
- Comfortable making 100+ outbound calls per day.
- Experience managing multiple overdue accounts simultaneously.
- Experience using Salesforce or similar CRM platforms.
- Strong objection-handling and negotiation skills.
- Excellent verbal and written English communication skills.
- High attention to detail and accurate documentation.
- Strong organizational and time management abilities.
- Ability to work independently in a remote environment.
- Experience collecting commercial or B2B accounts is a plus.
- Familiarity with ERP, accounting, or billing systems is a plus.
Responsibilities
- Review overdue accounts and prioritize daily collection activities.
- Make 100+ outbound calls daily and follow up by phone and email until payment is received or resolved.
- Navigate gatekeepers, handle objections, and negotiate payment commitments.
- Investigate billing discrepancies and identify causes of delayed payments.
- Coordinate with internal departments to resolve payment-related issues and escalate complex concerns.
- Maintain accurate CRM records of customer interactions, payment commitments, follow-ups, and account status.
- Monitor payment commitments and continue follow-up activities.
- Prepare collection updates and performance reports, and recommend process improvements.
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