Implementation Project Manager (WMS & TMS)
New
S
ShipHawkLogistics software
Remote – United StatesFull-TimeManager
Salary95,000 - 115,000 USD per year
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Job Details
- Experience
- 3+ years of experience in SaaS implementation, technical project management, or customer-facing software delivery.
- Required Skills
- RESTful APIs
Requirements
- Have 3+ years of experience in SaaS implementation, technical project management, or customer-facing software delivery.
- Have experience managing multiple complex customer implementation projects simultaneously.
- Demonstrate project management skills in planning, prioritization, risk management, and stakeholder coordination.
- Have strong written and verbal communication skills and confidence leading customer-facing meetings.
- Be able to collaborate with technical and nontechnical stakeholders.
- Bring strong organizational skills and attention to detail, with a track record of meeting deadlines and completing projects.
- Be comfortable with technical concepts, software configurations, data workflows, and integrations.
- Adapt quickly, solve problems independently, and take initiative and ownership in a deadline-driven environment.
- Preferably have experience implementing WMS, TMS, ERP platforms, or other supply chain technology.
- Preferably understand warehouse operations, order fulfillment, inventory management, shipping, or logistics workflows.
- Preferably have experience with APIs, EDI, system integrations, or data migration.
- Familiarity with Asana, Jira, Monday.com, or similar project management tools is preferred.
- PMP, CSM, or other relevant project management certifications are preferred.
Responsibilities
- Lead multiple concurrent WMS and TMS implementation projects from kickoff through go-live.
- Develop and maintain project plans, timelines, milestones, and deliverables.
- Manage dependencies, identify risks, remove roadblocks, and develop contingency plans.
- Serve as the primary customer contact and lead kickoff meetings, status updates, and project discussions.
- Maintain project documentation, task tracking, and status reports, and follow up on action items.
- Coordinate internal and external stakeholders to keep deliverables on schedule.
- Perform or coordinate system configuration, data setup, integrations, testing, and validation.
- Prepare customers for go-live through testing, validation, and readiness activities.
- Identify improvements to implementation processes and documentation, and share best practices.
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