Patient Scheduling & Insurance Specialist
New
W
Winning AssistantsHealthcare administration
Workplace: Remote; Workable locations: Philippines, Must be available to work the full assigned Eastern Time schedule; 9:00 AM–6:00 PM Eastern TimeFull-Time
Salary5 - 6 USD per hour
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Job Details
- Languages
- Excellent written and verbal English communication skills; must speak and write English clearly and professionally.
- Required Skills
- English communication
Requirements
- Previous experience as a Medical Virtual Assistant, Medical Assistant, Medical Receptionist, Patient Registration Specialist, or in a similar healthcare administrative role.
- Hands-on experience with patient scheduling, rescheduling, and appointment coordination.
- Experience verifying medical insurance information, patient eligibility, and demographic details.
- Experience navigating EHR systems and maintaining accurate patient records.
- Strong understanding of medical terminology and healthcare administrative workflows.
- Clear, professional written and verbal English communication and professional phone etiquette.
- Strong attention to detail, organizational skills, and ability to follow scheduling protocols.
- Ability to multitask, solve problems, work independently within established protocols, and recognize situations requiring escalation.
- Ability to handle confidential patient information in compliance with HIPAA regulations.
- Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
- Must be available to work the full assigned Eastern Time schedule and attend video meetings with the camera on when required.
- Must have a reliable computer, stable high-speed internet connection of at least 25 Mbps, noise-canceling headset, working webcam, and quiet professional workspace.
- Preferred: experience supporting a U.S.-based primary care practice, AdvancedMD, Ooma or similar VoIP systems, high-volume practices, and referral or specialist appointment coordination.
Responsibilities
- Schedule appointments for new and established patients across multiple providers.
- Manage appointment rescheduling and confirm appointment details.
- Communicate appointment requirements and relevant instructions to patients.
- Coordinate referrals and specialist appointments when applicable.
- Verify and update patient demographic information and insurance eligibility and coverage.
- Enter insurance information and maintain complete, up-to-date patient charts in AdvancedMD.
- Document scheduling activities, insurance details, and relevant patient communications.
- Identify and correct discrepancies or incomplete registration and insurance information.
- Maintain patient confidentiality and follow HIPAA guidelines.
- Escalate complex concerns to the provider or office manager when necessary.
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