Front Desk Specialist - Behavioral Health
New
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Staffing for DoctorsBehavioral health
Workable workplace: remote; Workable locations: Philippines, Monday through Friday, 8:30 - 5 Monday to Friday PSTContract
Salary6 USD per hour
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Job Details
- Languages
- Excellent, clear verbal and written English communication skills
- Required Skills
- English communication
Requirements
- Have prior administrative, intake, or care coordination experience in behavioral health, mental health, psychiatry, or therapy practices.
- Have hands-on experience submitting and tracking prior authorizations through clinical and insurance portals, such as CoverMyMeds or payer sites.
- Have experience verifying commercial and public insurance benefits.
- Have excellent, clear verbal and written English communication skills and a compassionate phone presence.
- Be proficient with EMR/EHR platforms, VOIP softphone systems such as RingCentral, and web-based administrative tools.
Responsibilities
- Handle inbound calls and make outbound calls for patient scheduling, appointment reminders, and follow-ups.
- Conduct initial patient intake screenings and capture demographic information and preliminary history with sensitivity and confidentiality.
- Process prior authorization requests for medications and psychological services.
- Verify insurance eligibility, active coverage, co-pays, deductibles, and behavioral health benefits.
- Maintain organized patient charts and update administrative documentation in the EMR system.
- Provide empathetic customer service to patients experiencing mental health challenges.
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