Virtual Assistant - Patient Care Coordinator, Outpatient Mental Health
New
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Staffing for DoctorsOutpatient mental health
Workable workplace: remote; Workable locations: PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- Exceptional verbal and written English communication
Requirements
- Have hands-on experience with Charm EHR or similar behavioral health or outpatient EMR platforms.
- Be familiar with Headway billing workflows.
- Have experience submitting and tracking insurance prior authorizations for outpatient medications or clinical care.
- Have experience managing diagnostic lab ordering and tracking through Quest Diagnostics or similar lab networks.
- Have exceptional verbal and written English communication.
- Use an empathetic, patient tone suitable for mental health care.
- Be highly organized and able to manage continuous administrative tasks independently.
Responsibilities
- Serve as the primary point of contact for patients and families seeking outpatient mental health services.
- Handle daily calls, appointment scheduling, patient inquiries, and intake questions.
- Monitor the practice email inbox and follow up on provider and patient messages.
- Initiate, track, and complete insurance prior authorizations for medications, treatments, or specialized mental health services.
- Coordinate lab orders, requisitions, and diagnostic results with Quest Diagnostics.
- Facilitate administrative communications among providers, pharmacies, external labs, and patients.
- Manage patient charts, scheduling calendars, intake paperwork, and clinical administrative tasks in Charm EHR.
- Coordinate with Headway billing staff on patient billing details, insurance profile updates, and claims administration.
- Maintain accurate records and follow through on operational checklists.
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