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Virtual Aesthetic Front Desk & Patient Care Coordinator

Virtual Aesthetic Front Desk & Patient Care Coordinator

S
Staffing for DoctorsMedical aesthetics
Workable workplace: remote; Workable locations: PhilippinesFull-Time
Salary not disclosed
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Job Details

Languages
Exceptional, clear, accent-free spoken English

Requirements

  • Have hands-on experience navigating Aesthetic Records EHR for scheduling and patient management.
  • Speak clear, accent-free English with a professional phone demeanor.
  • Demonstrate fast, accurate SMS texting and digital communication skills.
  • Be available Tuesday–Friday, 10:00 AM–6:00 PM, and Saturday, 12:00 PM–6:00 PM.
  • Maintain a private, HIPAA-compliant home workspace.
  • Have a PC or Mac, high-speed internet, backup power and internet solutions, and a noise-canceling headset.
  • Experience with Nextiva or Lead AR is preferred.
  • Experience responding to Instagram DMs or assisting with local aesthetic marketing promotions is preferred.
  • Female candidates are preferred per practice branding guidelines.

Responsibilities

  • Answer inbound patient calls and make outbound follow-up calls to nurture leads and confirm visits.
  • Respond promptly to patient SMS messages and Instagram inquiries.
  • Book and reschedule consultations and aesthetic procedures in Aesthetic Records EHR.
  • Maintain provider treatment calendars and minimize schedule gaps.
  • Process digital intake forms and update patient profiles.
  • Handle calls through Nextiva and transition to Lead AR integrated communications.
  • Assist with light promotional content and social media management.
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