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Medical Virtual Assistant - Lab Results & Patient Coordination

Medical Virtual Assistant - Lab Results & Patient Coordination

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Winning AssistantsPrimary care healthcare
Workable locations: Mexico. Colombia. Venezuela, Bolivarian Republic of. El Salvador. Puerto Rico. Philippines, 9:00 AM – 6:00 PM Eastern TimeFull-Time
Salary5 - 6 USD per hour
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Job Details

Languages
Must speak and write English clearly and professionally. Spanish-English bilingual ability is a plus, but not required.

Requirements

  • Have Medical Assistant experience or similar clinical administrative experience in a medical practice setting.
  • Have experience following up on lab or imaging results.
  • Have experience communicating directly with patients by phone.
  • Have experience documenting patient interactions, follow-up actions, and provider instructions in an EHR.
  • Have experience scheduling follow-up appointments and coordinating testing or referral instructions.
  • Speak and write English clearly and professionally.
  • Be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Be available for video meetings with camera on when required.
  • Have a reliable laptop or desktop computer and stable high-speed internet of at least 25 Mbps.
  • Have a noise-canceling headset, working webcam, and quiet, professional workspace.
  • Be able to communicate provider-reviewed results and instructions without independently interpreting results or giving medical advice.

Responsibilities

  • Review provider-documented instructions related to lab and imaging results.
  • Contact patients to communicate provider-reviewed results and instructions clearly and professionally.
  • Help patients understand administrative next steps based on provider direction.
  • Recognize when patients should be scheduled for an appointment or directed back to a provider.
  • Speak with patients about provider instructions, follow-up needs, testing, referrals, and appointment coordination.
  • Schedule follow-up appointments when requested by the provider.
  • Coordinate additional testing, referrals, repeat labs, imaging, and other follow-up needs based on provider direction.
  • Document patient interactions, communication notes, scheduling updates, and follow-up actions in AdvancedMD.
  • Escalate clinical questions, unclear instructions, and patient concerns to providers.
  • Coordinate with providers and internal team members to help complete patient follow-up.
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5 - 6 USD per hour
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