Technical Support Engineer
C
CrashPlanData resilience
Remote - Ontario, Canada; We are only considering remote Canada based applicants.Full-TimeMiddle
SalaryThe expected hourly rate for this position is CAD $34.61 – 40.86. This position is eligible for an annual bonus based on individual and company performance
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Job Details
- Experience
- 4+ years of relevant work experience, or combination of education and relevant work experience
- Required Skills
- PythonBashLinux
Requirements
- Have 4+ years of relevant work experience, or a combination of education and relevant work experience.
- Be fluent in Windows, Mac, and Linux operating systems.
- Understand internet and server administration fundamentals, including SSH, HTTPS, SSL/TLS, TCP/IP, traceroute, and ping.
- Have strong scripting experience, such as Bash, PowerShell, Python, or JavaScript.
- Have strong knowledge of database technologies.
- Know operating system and application deployment methodologies such as virtualization, containers, and PaaS/Infrastructure as Code.
- Be able to make decisions independently and consult team leaders as needed.
- Bring strong problem-solving skills, technical communication, writing, and customer-service skills.
- Preferred: experience using APIs and strong Linux command-line skills, including setting up and running Linux servers.
- Preferred: knowledge of security software or experience at a security organization.
- Preferred: knowledge of environments such as AWS or virtualization.
Responsibilities
- Take ownership of customer issues and see them through to resolution.
- Communicate with customers, provide education, and support retention.
- Collaborate with the team on issues and solutions.
- Analyze log and system files related to CrashPlan products.
- Recreate, track, and verify software defects reported by customers or identified in lab conditions.
- Use remote secure access technologies to diagnose and resolve customer issues.
- Review manuals, release notes, and patch documentation to identify possible resolutions.
- Stay current on CrashPlan products and processes and on third-party applications they interact or integrate with.
- Meet service level agreements and document issues.
- Participate in a scheduled on-call rotation for critical (Sev1) customer issues.
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